faqsWhat happens if I don't like the product when it turns up ?
You are covered by the Sale of Goods Act & Supply of Goods and Services. It is within your rights to reject goods on aesthetic grounds but we will ask for you to pay for the return of goods when there is no defect, less 10% re-stocking charge. Samples are available in many products and the photographs on the website whilst we endeavour to be true to the actual material this is subject to screen monitor differences.
How much is delivery, is it included in the price ?
We charge per crate for delivery of wood and stone. Wood and stone flooring is very awkward and cannot be transported by car. It will be delivered to your property on a vehicle with a tail lift and lowered to the ground. It will not be taken into the property. Please make adequate preparation for receipt of your wood flooring. We charge around £50 per crate and there are different amounts of product in each according to the material in question. But larger orders are delivered free of charge. Please email and ask for a quotation.
We ask that you try and ascertain damage before you sign for the goods. All goods must be signed for. In the case of tiles it is not always possible to check the consignment as it may be wrapped in such a way as it is difficult to inspect. but you should order at least 10% extra over to cover for cuts and wastage. Damaged pieces can be used as cuts and you should try especially in the case of hardwood flooring to use all the material.
My timber is warped or cupped ?
- The floor should never be stored outdoors, directly on a cement or
concrete floor, in a garage or cellar or anywhere with damp conditions.
- Customers and tradesmen must ensure that the packs are stored flat and not leaned up against a wall as this can cause excessive bowing to the product.
- Packs should be stored in the room where they are due to be laid for a minimum of 72 hours prior to laying to allow the timber to acclimatize to local conditions.
- In a new Build/Extension, all doors, windows etc must be installed, and all wet trades such as plastering be completed long before the wood floor is introduced into the room.
- Where a new screed has been laid, moisture should not exceed 5% and the humidity level of the building be no more than 60%
- It is not recommended that you use hardwood flooring in high humidity areas such as saunas, bathrooms and wet room
- You should try to vacuum daily, especially if anyone in t he hjosuehold sufferes from any kind of repiritory diseases or if you keep cats or dogs in the house.
- Clean spots and spills immediately. Not only will a quick clean reduce the rate of absorption but it also helps reduce the bacteria and other problems associated with a spill.
- By nature, natural floorings are more absorbent than their traditional
counterparts and benefit greatly from Intec® protection. Intec® is
the effective way to protect your natural flooring from dirt and stains.
With Kersaint Cobb products you have the choice of having your
floor covering treated with Intec® before it leaves the warehouse.
This is a stain protection solution specifically developed for natural floorings. It coats every fibre with a polymer shield resulting in resistance to the absorption of stains and dirt. Intec® is environmentally friendly, completely safe and does not affect the colour or texture of any floor covering. Any spillages should be tackled as quickly as possible using a clean cloth or kitchen roll.
Sisal, Jute, Seagrass, and Coir products all have a latex backing which prevents dust and dirt build up underneath the floor covering which keeps dust and maintenance to a minimum.
- Further added protection of a castor chair mat is suggested if using chairs fitted with castors. Frequent movement of castors can damage the fibres of the flooring.